ADORE’s top priority is to satisfy all its customers. You will always receive a FREE Return Label included in your parcel.
All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.
To return or exchange by mail, please follow these instructions:
- Complete the required information on the packing slip included with your package.
- Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
- Affix the pre-addressed and pre-paid return label to your return package.
- Take the parcel, together with the original, filled-in return form to the nearest post office.
Your returned products cannot be exchanged. Please return the product and place a new order online. You will be reimbursed for the returned products. Please also note that no products purchased from the Online Shop can be retuned at local retailers